A National Historic Landmark resort running every outlet on Aireus for more than six years — restaurants, bars, golf, banquets, room service, poolside service, and unique revenue centers, all on one connected platform.
About The Biltmore Hotel & Resort
The Biltmore is a National Historic Landmark resort whose operation is anything but simple. The property spans multiple full-service restaurants, bars, banquet and event venues, in-room dining, a championship golf course, poolside service, and a set of unique revenue centers that don't fit any standard POS template. Every shift, every outlet, every transaction has to land cleanly on one stack — without dictating how the property has to run.
What they needed.
A property of this scale and complexity doesn't fit off-the-shelf hospitality POS. The Biltmore needed a platform deep enough to model multi-outlet F&B at landmark-resort volumes, flexible enough to handle revenue centers no standard system anticipates, and a partner team willing to build features around the way the property actually runs — not the other way around. They also needed full PMS-integrated charge-to-room across every outlet, golf-course operations, banquet and event billing at scale, and the freedom to choose their own credit-card processor.
How Aireus answered.
Aireus has been The Biltmore's POS for more than six years. They chose Aireus for the flexibility — and for the willingness to build. Custom modules, custom workflows, custom integrations. The team works alongside Biltmore's operations to refine the platform to the operation, not the other way around. Every outlet, every revenue center, every reporting view — shaped around how The Biltmore actually runs.
PMS-integrated charge-to-room flows across every outlet. Banquet and event billing modules that match how the property closes a function. Golf-course point-of-sale on the same stack. AireusPay Payment Freedom — Biltmore chooses its own credit-card processor, with zero Aireus markup.
The Biltmore stayed with Aireus year after year for the same reason any premium-hospitality operator does: AI built in, custom features built for the property, and processor freedom.
Marc Steidman, CIO
“The Biltmore is not a simple hotel operation — it is a landmark resort with multiple restaurants, bars, events, banquets, room service, golf, poolside service, and unique revenue centers across the property. We have used Aireus for more than six years because it gives us the flexibility to operate at that scale. Aireus has been a great system for us, and their team has been able to build custom solutions around the way our property actually runs.”
Marc Steidman, CIO · The Biltmore Hotel & Resort
Property photos.
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