POS failures do not happen at 10am on a Tuesday. They happen at 9pm on a Friday in the middle of service. Aireus services — help desk, deployment, training, custom development — are built for that reality. One toll-free number. No tiered escalation. No call-center scripts.
Everything Aireus offers beyond the product itself — from the moment you say yes through every Saturday rush after.
One toll-free number, answered around the clock by people who know hospitality. Phone, text, email. POS failures, payment issues, network drops, urgent questions — no ticket queues, no tiered escalation paths.
Aireus engineers configure your account, build out your menus, set up integrations, train your team, and stand alongside your staff during the cutover. Parallel-run option for risk-averse operations.
Hospitality-engineered menu architecture. We rebuild your menu, modifiers, modifier groups, revenue centers, tax categories, and reporting structure from the ground up — using how your operation actually runs as the spec.
Video sessions for managers, supervisors, and floor staff — tailored to your operation, scheduled around your service hours. Recorded, replayable, and stays in your training library for future hires.
Aireus team on the floor with your staff — pre-opening, during soft-launches, or after major workflow changes. Best for hotels, multi-outlet resorts, and operations where the team needs eyes-on coaching.
Workflows specific to how your operation runs — built by the same team that built the product, shipping in real Aireus releases. Banquet split-billing, room charge routing, custom reporting, group-pricing logic — if you can describe it, we can scope it.
Cellular failover network configuration with Peplink hardware, offline-mode testing, redundant terminal placement, and a custom Continuity Playbook for your team. Designed for operations where service cannot stop when the internet drops.
Most hospitality POS vendors say "24/7 support." Most of them mean a ticket queue with overnight auto-acknowledge. We mean an actual human who knows hospitality answering the phone.
1-888-552-5560 covers Canada, the United States, and the Caribbean. No regional fragmentation. No 9-to-5 office hours. No transfer mazes.
Call for live system issues. Text for quick questions during a shift. Use the contact form when it is not urgent. Whichever you pick, the same team answers.
The team that takes your call knows what an 86 is, how a banquet differs from a corporate event, and why two extra taps during a Saturday rush is a real problem.
You do not start at Tier 1 and wait for Tier 3. Strategic customers can reach the engineering team directly when a situation needs it.
Every Aireus customer gets 24/7 help desk access included. Premium tier adds dedicated routing and elevated SLAs for operations that need it.
Two formats. Both built around how your venue actually runs. Both recorded and added to your library for future hires.
Live video sessions with Aireus trainers scheduled around your service hours. Tailored to your menus, your modifiers, your revenue centers. Recorded automatically — sessions stay in your training library for future onboarding.
Aireus trainers on your floor — pre-opening, during soft-launches, after major workflow changes. Best for hotels, multi-outlet resorts, banquet teams, and operations where the staff needs eyes-on coaching, not a video call.
Most POS companies the size of Aireus do not offer custom feature development. We do. Workflows specific to how your operation runs ship in real Aireus releases — not as one-off forks that drift from the main product.
Common requests: banquet split-billing, room-charge routing variations, custom reporting layouts, group-pricing logic, RFID wristband flows, in-room dining workflows specific to your property. Less common requests are welcome.
Scope a custom build →It is a real human answering the phone, 24 hours a day. Not an overnight auto-acknowledge with a callback in the morning. Premium tier customers get even faster routing.
On-site training is billed per day plus travel at cost. We will give you an itemized estimate before the trip is booked. No surprises.
Typical scope: 2–6 weeks from signed quote to in-production. Larger workflows can run longer. Every custom build comes with a fixed timeline before you commit.
Premium SLA routes you to a named support pod with quarterly business reviews. For very strategic customers, an additional dedicated account team is available — talk to us through the contact form.
Most multi-outlet deployments do exactly that — deployment + database build + on-site training + continuity setup as one engagement. We quote the bundle as one number with one timeline.
Then ask. The seven services above cover what most operators need most of the time, but Aireus is hospitality-only and operator-focused. If you can describe a problem, we can scope a service.
Help desk, deployment, training, custom dev — all routed through one toll-free number and one team. Talk to us about how the right service combination fits your operation.